Blue Square X Standard Limited Warranty

This Standard Limited Warranty ("Warranty") is provided by Blue Square X LLC ("Blue Square X," "Company," or "we"), a Florida limited liability company with its principal place of business at 2340 Hollywood Blvd, Hollywood, Florida 33020, USA. This Warranty applies to all LED displays, related hardware, and associated products ("Products") sold by the Company. By purchasing, installing, or using any Products or Services, the original end-user purchaser ("Customer") agrees to be bound by the terms of this Warranty. This Warranty is limited and applies only to the original end-user Customer who purchases new Products directly from Blue Square X for personal or business use in a fixed installation, and not for resale, rental, lease, or transfer.

Blue Square X is a digital experience innovation company specializing in crafting captivating and immersive visual experiences through high-quality LED displays designed for indoor and outdoor applications, such as public spaces, commercial environments, events, museums, athletic facilities, and branded environments. These Products may include, but are not limited to, LED panels, modules, controllers, power supplies, mounting brackets, and related hardware components. Additionally, the Company offers Services for content creation, curation, interactive media development, and experiential design tailored to enhance the functionality of the Products and transform environments into dynamic destinations. Detailed descriptions of the Products and Services, including specifications and installation guidelines, are available on the Blue Square X website at https://bluesqx.com.

I. Warranty Coverage

Blue Square X warrants to the Customer that the Products will be free from defects in materials and workmanship under normal use and service as intended by the Company for a period of three (3) years ("Standard Warranty Period") commencing from the initial scheduled date of installation as specified in the applicable purchase order, or installation schedule provided by Blue Square X or its authorized representative. For the avoidance of doubt, the Standard Warranty Period shall not be tolled, extended, or otherwise modified due to any delays in actual installation, whether caused by the Customer, third parties, or other circumstances beyond the Company's control. This Warranty applies solely to Products that have been installed in strict compliance with the Company's installation guidelines, instructions, and specifications, which are provided with the Products or available on the Blue Square X website at https://bluesqx.com.

The Company's sole and exclusive obligation under this Warranty, and the Customer's sole and exclusive remedy, shall be, at the Company's option, to repair the defective Product or part, replace it with a new or refurbished equivalent (which may include functionally equivalent reconditioned, remanufactured, or serviceable used parts that meet the Company's quality standards). Any repaired or replaced Product or part shall be warrantied for the remainder of the original Standard Warranty Period. All replaced parts or Products become the property of Blue Square X upon return.

This Warranty includes access to technical support during the Standard Warranty Period via phone, email, or online portal as detailed in Section 7 below. Support may include troubleshooting assistance, software/firmware updates (if applicable), guidance on maintenance, repair, and/or remote diagnostics. On-site service is available at our exclusive option, either directly or through a reseller or affiliate if remote guidance of Customer via telephone or video conferencing is inadequate. De-installation is not included unless separately purchased under an additional service plan.

Additionally, Blue Square X offers a range of service plans that provide remote audiovisual support and preventive maintenance services for the Products for an additional fee. The details of the service plans, including the applicable service descriptions, terms, and fees, can be found on the Blue Square X website at https://bluesqx.com.

II. Extended Warranty Options

Upon the Customer's request at the time of initial purchase, and subject to the Company's sole discretion based on Product specifications and eligibility, Blue Square X may offer an extension of the Standard Warranty Period by two (2) years, offering a maximum total warranty term of five (5) years for an additional fee. Such extensions require a separate written agreement, acceptance of a proposal from Blue Square X, and full payment of the applicable additional fees via a purchase order. Extended warranties must be purchased concurrently with the original Product and cannot be added retroactively. Details on pricing, eligibility, and terms for extended warranties are available upon request or on the Blue Square X website at https://bluesqx.com.

III. Warranty Process: Repair and Replacement

To obtain warranty service, the Customer must strictly follow the procedures outlined below. Failure to comply with these procedures may result in denial of the warranty claim or voiding of the Warranty in its entirety. Given the rapid innovation in the giant-screen LED industry, where parts may go out of production within as little as 1-2 years, Blue Square X provides significant replacement parts ("Spare Parts") with the Products at the time of sale. These Spare Parts are intended to facilitate on-site repairs and minimize downtime. The primary repair process emphasizes self-repair using these Spare Parts under remote guidance. Traditional Return Material Authorization (RMA) processes are not available.

• Initial Contact and Reporting: The Customer or its authorized representative must contact Blue Square X Technical Support promptly upon discovery of any suspected defect, but in no event later than thirty (30) days after the issue becomes apparent or reasonably should have been discovered. The Customer must provide the following information: (i) Product model number and serial number; (ii) proof of original purchase, including date, place of purchase, and invoice; (iii) detailed description of the problem, including symptoms, frequency, and environmental conditions; (iv) troubleshooting steps already attempted by the Customer; (v) evidence that the Product was installed, operated, and maintained in accordance with Company guidelines; (vi) confirmation that you (Customer) have the relevant parts in you spare parts inventory on-site; and (vii) photographs or videos of the defect if requested.
• Remote Troubleshooting and Diagnosis: Blue Square X Technical Support will attempt to resolve the issue remotely through diagnostic procedures, software updates, or guidance. If the issue cannot be resolved remotely and Blue Square X determines, in its sole discretion, that the claim is valid and covered under this Warranty, the Company will guide the Customer through on-site repair using the provided Spare Parts.
• On-Site Self-Repair with Guidance: Self-repair is expected for most issues using the Spare Parts provided at the time of sale. Repairs must be performed with remote guidance from a Blue Square X technician or an authorized affiliate/reseller via phone, video call, or other remote means. The Customer must follow all instructions provided during the guidance session. Failure to obtain and follow such guidance may void the Warranty for the affected Product or part. Blue Square X does not replenish used Spare Parts under this Warranty; the Customer is responsible for managing and maintaining the initial inventory.
• Alternative Replacement if Spare Parts Insufficient: In cases where the required part is not available among the on-site Spare Parts, Blue Square X may, at its discretion, arrange for delivery or on-site provision of the necessary part(s) if the requisite parts are available. If the requisite parts are unavailable or have gone out of production and the Product cannot be repaired without these parts, Blue Square X will provide a replacement for the Product. Shipping or delivery costs for such parts shall be borne by Blue Square X if the claim is valid. The Customer remains responsible for any on-site labor or installation costs unless covered by a separate service agreement.
• On-site repair: In cases where repairs need to be carried out on the product, Blue Square X may, upon request, provide on-site repair services through one of its authorized technicians at a rate of $[X] per hour, plus any applicable taxes and expenses (if any).
• Customer Responsibilities and Costs: The Customer is solely responsible for all costs associated with de-installation, re-installation, on-site labor, insurance, customs duties, taxes, tariffs, and/or any applicable fees. If, upon inspection or guidance the product is found to not be defective, not covered under Warranty, or due to Customer fault, Blue Square X reserves the right to invoice the Customer for support, parts, or other costs at prevailing rates. The Customer must also maintain records of installation, maintenance, usage, and Spare Parts inventory for verification purposes.

IV. Advance Replacement Option

For critical failures where downtime must be minimized, Blue Square X may, at its sole discretion, provide an advance replacement for eligible Products or parts. In such cases:

• Blue Square X will ship a replacement Product or part prior to receipt of the defective item (if return is required), subject to the Customer providing a valid credit card authorization, or other security deposit for an amount equal to the full retail value of the replacement to ensure return.
• The Customer must return the defective item (if applicable) within fifteen (15) business days of receiving the advance replacement. Failure to return within this period will result in the Customer being invoiced for the full retail value of the replacement, payable within thirty (30) days, with interest accruing at 1.5% per month on overdue amounts. Blue Square X may suspend further warranty service or sales to the Customer until payment is received.
• All other terms of the warranty process in Section 3 apply, including remote guidance and shipping responsibilities. This option is not guaranteed, it may not be available for all Products, regions, or circumstances, and could incur additional administrative fees. Preference will be given to utilizing on-site Spare Parts before advance replacements.

V. Share Parts Policy

Blue Square X provides a selection of Spare Parts with the Products at the time of sale to enable efficient on-site repairs, given the rapid pace of innovation in the LED display industry.

Components such as LED modules, power supplies, controllers, and other hardware may become obsolete or go out of production within 1-2 years due to technological advancements, making immediate access to spares essential for minimizing downtime and ensuring long-term functionality.

• Storage and Maintenance Requirements: The Customer is required to store the Spare Parts at or near the installation site in a secure, temperature-controlled environment (e.g., between 40°-85°F (5-30°C), low humidity, protected from dust, moisture, direct sunlight, and physical damage) to preserve their condition. Spare Parts must be kept in their original packaging until use and inventoried regularly. Failure to properly store or maintain the Spare Parts may void the Warranty for any related repairs or claims.
• Usage and Importance: Spare Parts are intended solely for warranty-covered repairs under remote guidance as described in Section 3. The Customer must not use them for non-warranty purposes, modifications, or resale. Due to industry innovation, maintaining these spares is critical; Blue Square X does not guarantee availability of identical replacement parts beyond the initial provision, and no replenishment is offered under this Warranty.
• Inventory and Reporting: The Customer must maintain an accurate inventory of Spare Parts and report usage or status upon request during support interactions. Blue Square X may provide guidance on Spare Parts management as part of technical support.

VI. Maintenance and Safety Requirements

To maintain Warranty validity, the Customer must adhere to the following maintenance and safety guidelines:

• Perform regular inspections, cleaning, and maintenance as outlined in the Product user manual or on the Blue Square X website, including but not limited to dusting, ventilation checks, software updates, and Spare Parts inventory at least quarterly.
• Ensure the Products are operated within specified environmental tolerances per guidelines of product specifications provided to Customer by Blue Square X.
• Use only approved power sources, cabling, and accessories; avoid overloading circuits or using extension cords not rated for the Product's power draw.
• Comply with all applicable safety standards, including electrical codes, fire regulations, and mounting guidelines to prevent hazards such as falls, electrical shocks, or overheating.
• Report any incidents, modifications, or environmental changes that could affect the Products immediately to Blue Square X Technical Support.

Failure to follow these requirements may void the Warranty. Detailed maintenance schedules and safety instructions are provided with the Products or available at https://bluesqx.com/.

VII. Warranty Exclusions and Restrictions

This Warranty does not cover, and Blue Square X shall have no obligation or liability for, any defects, failures, damages, or issues resulting from or related to:

• Misuse, abuse, negligence, accident, improper handling, installation, operation, maintenance, storage, or transportation, including but not limited to exposure to excessive heat, cold, humidity, moisture, dust, liquids, chemicals, corrosive substances, vibrations, or environmental conditions beyond the Product specifications as stated in the user manual or on the website.
• Unauthorized modifications, repairs, alterations, disassembly, or servicing by anyone other than Blue Square X or its authorized service providers, including self-repairs without required remote guidance or the use of non-approved parts, accessories, software, firmware, or consumables.
• Normal wear and tear, including gradual deterioration of performance, cosmetic damage (e.g., scratches, dents, fading, discoloration due to UV exposure or aging), pixel burnout or dead pixels within industry-standard tolerances (e.g., less than 0.01% defect rate), or consumable items such as fans, filters, or batteries.
• Electrical or power-related issues, such as surges, fluctuations, brownouts, improper grounding, connection to incompatible power sources, or electromagnetic interference.
• Environmental factors or force-majeure events, including but not limited to lightning, fire, flood, earthquake, hurricane, windstorm, pests, rodents, vandalism, theft, war, terrorism, riots, or other acts of God or uncontrollable circumstances.
• Transportation, shipping, or handling damage occurring after initial delivery from Blue Square X, unless directly caused by the Company.
• Use of the Products in applications not recommended or approved by Blue Square X, such as mobile, rental, temporary, or high-mobility installations; use beyond rated duty cycles; or in violation of applicable laws, regulations, safety standards, or export controls.
• Third-party content, software, firmware, hardware, or interfaces not provided or approved by Blue Square X, including any viruses, malware, compatibility issues, data corruption, or performance degradation arising therefrom.
• Failure to follow the Company's safety guidelines, installation instructions, maintenance schedules, or recommended operating procedures, including periodic cleaning, inspections, updates, and proper storage/use of Spare Parts.
• Any Services-related issues, such as content accuracy, completeness, suitability, legality, or third-party claims arising from displayed content, which are expressly disclaimed.
• Products that have been resold, rented, leased, transferred, or removed from the original installation site without Blue Square X's prior written approval.
• Damage caused by improper content display or settings, such as excessive brightness, contrast, or runtime leading to accelerated degradation, burn-in, or overheating.
• Cosmetic or functional changes due to use beyond the Product's expected lifespan.
• Any damage or loss during shipment from Blue Square X facilities to the Customer or distributor, or vice versa, unless covered by separate shipping insurance.
• Connection or interfacing with unapproved devices, systems, or networks that cause failures or incompatibilities.

This list of exclusions is illustrative and not exhaustive. Blue Square X reserves the right to determine, in its sole and absolute discretion, whether a claim is excluded or invalid based on inspection, guidance sessions, and evidence provided. The burden of proof for Warranty coverage rests with the Customer.

VIII. Contact Information and Support

For warranty claims, technical support, RMA requests (if applicable), or general inquiries:

Website: https://bluesqx.com

Email: support@bluesqx.com

Phone: +1 (201) 951-2734

Mailing/Primary Showroom Address: Blue Square X LLC 2340 Hollywood Blvd Hollywood, Florida 33020, USA

This Warranty applies worldwide, subject to Section 12 regarding international sales. For Customers outside the United States, contact your local authorized distributor or reseller for support. Expanded service plans, including on-site maintenance, extended coverage, professional installation, or managed services, are available for purchase separately; details and pricing are available at https://bluesqx.com or upon request.

IX. Exclusions of Other Warranties and Disclaimers

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY DOCUMENT, BLUE SQUARE X MAKES NO OTHER WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON- INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, OR ARISING FROM A COURSE OF DEALING, USAGE, TRADE PRACTICE, OR STATUTE. ALL SUCH IMPLIED WARRANTIES ARE HEREBY DISCLAIMED AND EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

BLUE SQUARE X MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE THAT THE PRODUCTS OR SERVICES WILL MEET SPECIFIC REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, BE ERROR-FREE, SECURE, OR COMPATIBLE WITH THIRD-PARTY SYSTEMS.

X. Limitation of Liability; Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BLUE SQUARE X, ITS PARENT COMPANY (IF ANY), AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR AUTHORIZED REPRESENTATIVES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR OTHER DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, BUSINESS OPPORTUNITIES, REPUTATION, OR ANY OTHER INTANGIBLE OR COMMERCIAL LOSSES, ARISING OUT OF OR RELATED TO THE PRODUCTS, SERVICES, THIS WARRANTY, OR ANY ASSOCIATED SOFTWARE/FIRMWARE, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR ANY OTHER LEGAL THEORY,

EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES WERE FORESEEABLE.

THE TOTAL CUMULATIVE LIABILITY OF BLUE SQUARE X UNDER OR IN CONNECTION WITH THIS WARRANTY, THE PRODUCTS, OR THE SERVICES SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID BY THE CUSTOMER FOR THE SPECIFIC AFFECTED PRODUCT. THIS LIMITATION APPLIES NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED HEREIN.

XI. Indemnification and Customer Responsibilities

The Customer agrees to indemnify, defend, and hold harmless Blue Square X, its affiliates, officers, directors, employees, agents, suppliers, and representatives from and against any and all claims, demands, actions, damages, losses, liabilities, costs, expenses (including reasonable attorneys' fees and court costs), and judgments arising from or related to: (i) the Customer's purchase, installation, use, display, or disposal of the Products or Services; (ii) any content (including third-party or user-generated content) displayed, created, or curated using the Products or Services; (iii) violation of any applicable laws, regulations, intellectual property rights, or third-party rights; (iv) any personal injury, property damage, or other harm resulting from improper use or installation; or (v) any breach of this Warranty or related agreements.

The Customer is solely responsible for: (a) proper and safe installation, operation, and maintenance of the Products in accordance with all guidelines; (b) ensuring compliance with all local, state, federal, and international laws, including but not limited to accessibility, environmental, export/import, and safety regulations; (c) obtaining and maintaining appropriate insurance coverage for the Products, including liability, property, and shipping insurance; (d) backing up any data, content, or configurations used with the Products to prevent loss; (e) securing the Products and Spare Parts against theft, vandalism, or unauthorized access; (f) notifying Blue Square X of any transfers, relocations, or changes in ownership, which may void the Warranty; and (g) properly storing, inventorying, and using Spare Parts as required herein.

XII. General Provisions

• International Sales and Compliance: For Customers outside the United States, Blue Square X makes no representation that the Products or Services comply with local laws, regulations, standards, or customs requirements. The Customer assumes all risks and responsibilities for importation, exportation, customs duties, taxes, certifications, and compliance with applicable international treaties (e.g., RoHS, CE marking if required). The Warranty may be limited or void in certain jurisdictions where limitations on warranties or liabilities are not permitted.
• Changes to Warranty: Blue Square X reserves the right to modify, update, or discontinue this Warranty at any time without prior notice. Any changes will be effective immediately upon posting the revised version on the Company's website at https://bluesqx.com. The Customer's continued use of the Products or Services after such changes constitutes acceptance of the modified terms. It is the Customer's responsibility to review the latest version periodically.

This Warranty is designed to comprehensively address the full range of Products and Services offered by Blue Square X LLC, ensuring clarity, protection, and alignment with industry standards for LED displays and digital experiences. For the most current version, updates, or questions, visit https://bluesqx.com or contact our support team.